Need help with an issue? We've got answers to all of your questions! From ordering and tracking to returns and refunds, we got you covered.

FAQs (Frequently Asked Questions)

How to order online?

We’ve made online shopping experience here at mycoffeelab.com, easy and more efficient.

Here are the general steps of online shopping at MyCoffeeLab:

Step 1: Choose Product(s)

Select your desire products and add to cart.

Step 2: Proceed to Checkout

Click the button Checkout 

Step 3: Register/Sign-in Account

Register or Sign in your Account 

Step 4: Fill in Delivery information

Select your delivery rate and method

Step 5: Choose your Payment Method

Select one payment method to process your order.

Step 6 : Delivery

 

How to register?

Signing up at allhome.com.ph is as easy as 1-2-3!

Here are the general steps of an account registration at AllHome:

Step 1: Visit Account – My Coffee Lab and click Create account.

Step 2: Fill up the Create Account form.

Step 3: Click Create.

Step 4: You will receive a verification email.

Step 5: Verify your account by clicking on the link given in the email.

Which payment options are available online?

We accept the following online payment methods:

- Bank Deposit

- PayPal

What are the shipping options?

Orders from https://mycoffeelab.com/ can be delivered straight to your doorstep. You also have the option to pick up your order in our warehouse.

Where is your warehouse located?

We are located at: Pacific Continental Compound CAA Rd, Las Piñas, 1747 Metro Manila

How much are the shipping charges?

Shipping fee will be determined based on the location and weight of the products ordered. Customers can check how much the delivery fee at the checkout page and on the confirmation email.

Where can I check the shipping fees?

Shipping fees are reflected upon completion of delivery details upon checkout

How long is the delivery timeframe?

Metro Manila and Cebu Areas deliver in 2 to 5 calendar days (except Sunday and Holidays) after the order is placed and payment is confirmed.
Non-Metro Manila areas deliver in 2 to 12 calendar days (except Sunday and Holidays) after the order is placed and payment is confirmed.

Your order will not ship until we receive payment.

Where do you deliver?

We deliver nationwide.

How can I inquire about my order?

For further information please contact us at live chat support or email us at 

info@mycoffeelab.com

How to track my order?

You can now track all purchases made through mycoffeelab.com quickly and easily! You may track your orders through this link: My Coffee Lab

Are the prices online the same as the prices in-store?

Can I place a bulk order?